questions? common ones are answered here
I submitted a request. Now what?
After your submit your request, the most relevant artists for the job are notified so they can review your request and respond with their individual offers.
On average, most requests receive about 5 or 6 offers.
You can view & compare offer responses descriptions, prices, etc. all from your dashboard.
Pro tip: we recommend waiting 24 - 36 hours before placing an order to give the artists sufficient time to view & respond to your request.
How much does it cost?
The pricing varies on numerous factors like size, subjects, as well as by artist.
When you submit a request, you specify what your budget range is, to ensure you are only receiving offers back within your price range.
For more info, we recommend seeing our How It Works guide.
How long will it take for my art to be finished & shipped?
After you submit a request, each offer made to you will include a "Completion Date", as determined by the artist. After the painting is completed, it may take 3 to 5 business days for shipping.
For international shipping, it may take up to 14 days.
Can I communicate with the artist back-and-forth?
The request you submit generally contains all the information components necessary for our artists to deliver a masterpiece back to you - multiple image uploads, free-form text, material specifications, and more. Once you submit a request, that's it - you cannot add/remove/edit info.
Of course, the offers you get back come directly from artists personally responding to your request, so choose the artist you feel is best. Once the artist begins, there is no way to directly contact them to make modifications, but you can email us for special requests: firstname.lastname@example.org
Can I submit requests containing nudity?
However, if you would like to make a request containing nudity, please contact email@example.com and our staff will be happy to assist and work with you & artists.
What if I have another question?
Contact us at firstname.lastname@example.org
We try to respond to inquiries in under 24 hours.